1. Dokumentation
  2. Cancellation of events

Refund by the organizer

If an event is canceled, the organizer may be required to reimburse the ticket price to the participants. Depending on the contractual relationship between the organizer and the participant, this reimbursement obligation may also include the fees incurred.

For this purpose, Eventjet provides the organizer with the necessary information via the reports.

The payment of the ticket prices to the participant (possibly including the fees incurred) is thus made directly by the organizer to the participant

According to DSGVO, neither Eventjet nor the organizer is allowed  to store bank, or credit card information from ticket buyers. Therefore, a refund of the ticket price is only possible in cooperation with the participant. For example, to reimburse the ticket price, it may be necessary to request the participant to announce an bank account where the refund can be transferred.

Refund by Eventjet

The organizer can instruct Eventjet to reverse an event and to nanage the refund process. In this case, Eventjet takes all necessary steps to inform the participants and to reimburse the purchase price of the tickets (including any fees, according to the organizers requirements).

If Eventjet is instricted to refund an event, all buyers of online tickets will be automatically informed of the cancellation by email. With the same e-mail, the participants will receive a refund link through which the refund can be requested.

In this case, the total amount will be refunded to the payment medium with which the ticket buyer made the purchase.

Payment by credit card => transfer back to the credit card
Payment with Sofortüberweisung or EPS => transfer back to the bank account
Payment with Paypal => transfer back to the Paypal account

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