Cancellation of events

If an event is canceled, the organizer may be required to reimburse the ticket price to the participants. Depending on the contractual relationship between the organizer and the participant, this reimbursement obligation may also include the fees incurred.

For this purpose, Eventjet provides the organizer with the necessary information via the reports.

Eventjet creates tickets exclusively on behalf and in the name of the organizer (ticket service). Eventjet can therefore not be liable for a partial or total refund of the ticket price to the participant. This is especially true if an event has been cancelled or has not been carried out satisfactorily. In the event of a justified claim of the ticket price, the organizer may be obliged to reimburse the ticket price to the participant himself and without delay. In order to achieve the best possible customer satisfaction, we support both organizers and participants in such a case to the best of our ability

The payment of the ticket prices to the participant (possibly including the fees incurred) is thus made directly by the organizer to the participant

According to DSGVO, neither Eventjet nor the organizer is allowed to store bank, or credit card information from ticket buyers. Therefore, a refund of the ticket price is only possible in cooperation with the participant. For example, to reimburse the ticket price, it may be necessary to request the participant to announce an bank account where the refund can be transferred.

The organizer may instruct Eventjet to carry out the refund. If Eventjet accepts this order, the information about the refund and the transfer of the ticket prices will be provided between Eventjet and the participant.

Refund by the organizer

Erstattung durch Eventjet